Customer Care

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Homeowner Orientation

All buyers of Citimark homes receive a homeowner orientation shortly before moving in as well as a comprehensive homeowners manual. Please read it thoroughly as it contains helpful advice, contacts and specific details of the new home warranty service provided.


Every Citimark home in British Columbia is covered by a 2-5-10 year new home warranty and is built under a license from the Homeowner Protection Office of British Columbia.​ The 2-5-10 year new home warranty coverage includes:​

    • 12-months labour and material warranty
    • 15-months common property labour and materials warranty​
    • 24-months warranty on delivery and distribution systems for gas, electrical, plumbing, heating, ventilation and air conditioning​
    • 5-year building envelope warranty​
    • 10-year structure warranty

Service Request

Interior Warranty Items
During your homeowner orientation appointment, we will review with you the warranty and service request process for your new home.

You can also use the form on this page for service and warranty inquiries.  Please include your home address and describe your service request in detail.

Exterior Warranty Items
For any concerns regarding the exterior of your home, including landscaping, please notify your strata property manager.

Service Request